Fulfillment Policy
Cancellation Policy: 24 hour notice is required to re-schedule a session. Cancellations made less than 24 hours prior to scheduled session will result in a charged session. This policy has no exceptions. Excessive cancellations interfere with your progress and our scheduling. If we believe your cancellations are excessive, we will discuss this with you, but we reserve the right to cancel your reserved time slot.
Training Sessions: We document your training performance at each session to track your progress. You may reserve a specified time slot for the same day(s) each week with the purchase of any program. To be considerate of other clients, all sessions must begin and end on time as scheduled.
Payment: All sessions are by pre-paid appointment only. The amount paid is non-refundable except as stated hereafter. All sessions in a package must be used within 90 days of purchase. Sessions are not transferrable without our written consent.
Renewal: You renew your agreement, and keep your reserved time slot by making a payment on time as specified by your program after your last paid session. A payment on any program or product renews your agreement. We may increase rates at any time, except for the sessions included in your agreement. We are not obligated to renew your agreement at your starting program rate.
Refund Policy: We believe our clients will be satisfied in the service we provide or else we will provide a full refund for any unused personal training sessions within 90 days of original date of purchase.